This website is operated by OurBoards Limited. OurBoards is a registered trade mark.

Personal Information

Protecting our customer’s privacy is hugely important to us. OurBoards Limited doesn’t capture and store any personal information about you when you visit OurBoards.co.uk, except where you send us your personal details via email, enquiry or shop form. When you send us your personal data it will be used exclusively for providing you with the information you have requested.

Data retention

When you complete one of our contacts forms or purchase a product or service from this site your personal and order data will be stored for a period of five years.

We do not hold your credit/debit card details, this is help by our payment partner, Stripe.

Your name and address are passed to our delivery partner, UPS.

If you wish to know what information we hold about you or wish us to remove any personal information that we have about you then please contact us.

The data from any completed online forms is stored on our webserver which is located in London, United Kingdom. Your transactions with our site are protected using SSL technology. You can find a helpful guide to secure certificates here.

We don’t pass any of your personal data to outside organisations and/or individuals, except with your express consent, unless there is a lawful requirement to do so.

Periods for which retain customer data

Retain inactive accounts: 5 years

Retain pending orders: 6 months

Retain failed orders: 6 months

Retain cancelled orders: 6 months

Retain completed orders: 5 years

Retain enquiries or questions: 6 months

Retain Stripe Data: 6 months

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. We also store cookies from Trustpilot for the purpose of creating independent reviews. These cookies are retained for a period of 7 days and then removed.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browser. For more information on cookies and how to control them please visit the website of the Information Controllers Office – Cookies.

Google Analytics

We use Google Analytics to analyse the use of our website and help us create a more useful and easy to use site. This is a web analytics service provided by Google. Google Analytics uses “cookies”, which are text files placed on your computer, to collect information such as visitor numbers and the most popular pages.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

If you want to see more information about how Google uses this data and what they do with the data they collect, please view their privacy policy.